Capita Travel and Events is a renowned travel and event management company that has been providing top-notch services to its clients for quite some time now. The company has been successful in delivering excellent customer service and has received numerous accolades for its work. Below are some of the images and stories that showcase the company’s success.
Capita Travel and Events Improves Ticket Resolution Time with Vivantio
Capita Travel and Events has partnered with Vivantio, a leading provider of service management software, to improve its ticket resolution time. With the help of Vivantio, Capita Travel and Events was able to improve its service management processes and lower its ticket resolution time. This has resulted in faster and more efficient service delivery to its clients.
If you’re looking to improve your service management processes and ensure faster ticket resolution time, partnering with a provider like Vivantio could be a great option.
Capita Travel and Events’ Customer Service Given ‘Gold’ Status by BAE Systems
Capita Travel and Events’ commitment to excellent customer service has been recognized by BAE Systems, a British multinational defense and aerospace company. The company’s customer service team was given ‘gold’ status by BAE Systems, which is the highest accolade that can be awarded to a supplier. Capita Travel and Events’ client partnership director, David Travers, said, “We are delighted to have achieved gold status with BAE Systems… This recognition highlights our commitment to delivering the highest quality service to our clients.”
If you want to ensure that your customers receive the best possible service and recognize your commitment to quality, striving for accolades like these could be a great goal for your business.
Life at Capita Travel and Events
Capita Travel and Events is committed to creating an engaging and fulfilling work environment for its employees. The company values diversity and inclusion, and strives to create a workplace where everyone feels valued and respected. Capita Travel and Events’ employees have the opportunity to work on exciting projects and take on new challenges every day.
If you’re looking to create a positive work environment for your employees and encourage diversity and inclusion in the workplace, taking inspiration from Capita Travel and Events’ approach could be a great way to start.
Capita Travel and Events Wins Place on Public Sector Travel and Venue Solutions Framework
Capita Travel and Events has been selected as a supplier to the UK government’s Public Sector Travel and Venue Solutions framework. This means that Capita Travel and Events is now an approved supplier of travel and venue solutions to the UK public sector. The company’s CEO, James Parkhouse, said, “Being included…cements our commitment to delivering high-quality, cost-effective travel and event solutions that meet the needs of our public sector clients.”
If you’re looking to work with the public sector and provide travel and venue solutions, being selected as a supplier to a framework like this could be a great opportunity for your business.
Capita Travel and Events – GlobalStar
Capita Travel and Events is a proud member of GlobalStar, a leading travel management company network that connects clients with local travel management experts. Capita Travel and Events’ partnership with GlobalStar allows the company to offer its clients access to a global network of travel management experts. This helps to ensure that clients receive a consistent level of service, no matter where they are in the world.
If you’re looking to provide global travel solutions to your clients and work with a network of travel management experts, partnering with a company like GlobalStar could be a great option.
Tips, Ideas, and How to Improve Your Travel and Event Management Processes
Now that you’ve seen some of the ways that Capita Travel and Events has achieved success, here are some tips, ideas, and how-to guides to help you improve your travel and event management processes:
- Use software solutions to streamline your ticket resolution time
- Invest in training and development for your customer service team to ensure excellent service delivery
- Create a positive work environment for your employees to encourage productivity and job satisfaction
- Partner with other businesses to expand your network and offer your clients the best possible service
- Collect and analyze data to identify areas for improvement in your travel and event management processes
By implementing some of these tips and ideas, you can improve your travel and event management processes and provide your clients with the best possible service.
In conclusion, Capita Travel and Events is an excellent example of a company that has achieved success by focusing on customer service, employee engagement, and global partnerships. By following some of the company’s practices and implementing some of the tips and ideas provided, you can improve your own travel and event management processes and achieve similar success.
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Capita Travel And Events’ Customer Service Given ‘gold’ Status By BAE Systems
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